{"id":679,"date":"2019-08-01T03:06:48","date_gmt":"2019-08-01T03:06:48","guid":{"rendered":"https:\/\/biofruit.ro\/?page_id=679"},"modified":"2021-06-02T10:32:19","modified_gmt":"2021-06-02T10:32:19","slug":"returnare-produs","status":"publish","type":"page","link":"https:\/\/biofruit.ro\/en\/returnare-produs\/","title":{"rendered":"Refunding"},"content":{"rendered":"<p>If you have a problem with a product ordered from us, which has not been resolved by the sales department, you can return the product.\u00a0The first step is to complete the return form;\u00a0It must be completed in full, and we will respond by e-mail or phone within three days working with return instructions.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f814-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"814\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/679#wpcf7-f814-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"814\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f814-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<table>\n\t<tr>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> Last Name (required) <span class=\"wpcf7-form-control-wrap\" data-name=\"nume\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nume\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> First Name (required) <span class=\"wpcf7-form-control-wrap\" data-name=\"prenume\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"prenume\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> E-mail (required)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email1\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> Telefon (required)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefon\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> Order number (required)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nrComanda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nrComanda\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> Order date (required)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"dataComanda\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"dataComanda\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> Product name (required)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"numeProd\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"numeProd\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> Product ID (required)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"codProd\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"codProd\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> Amount<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"cant\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cant\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> The product is open<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"modProd\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"modProd\" value=\"Yes\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"modProd\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label> Reason for return (required)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"motiv\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"motiv\" value=\"The package shows severe damage\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">The package shows severe damage<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"motiv\" value=\"Wrong product ordered\" \/><span class=\"wpcf7-list-item-label\">Wrong product ordered<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"motiv\" value=\"PThe product does not comply with the specifications on the website\" \/><span class=\"wpcf7-list-item-label\">PThe product does not comply with the specifications on the website<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"motiv\" value=\"Another reason, please specify the reason in the &quot;Defect or other details&quot; field\" \/><span class=\"wpcf7-list-item-label\">Another reason, please specify the reason in the &quot;Defect or other details&quot; field<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td style=\"text-align:left\">\n\t\t\t<p><label>Defect or other details:<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"detalii\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"detalii\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<p><label>I have read and agree with the <a href=\"\/en\/politica-de-returnare\/\" target=\"_blank\">Return policy<\/a><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptare\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptare\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"70\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>If you have a problem with a product ordered from us, which has not been resolved by the sales department, you can return the product.\u00a0The first step is to complete the return form;\u00a0It must be completed in full, and we will respond by e-mail or phone within three days 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